Federal Register #1601-0014

DHS Requests Public Comment on Qualitative Feedback Collection for Service Delivery

This notice from the Department of Homeland Security (DHS) concerns a request for public comment on information collection activities, not a procurement opportunity. - Government Buyer: - Department of Homeland Security (DHS) - Purpose: - DHS seeks public input on its plan to collect qualitative feedback from customers and stakeholders about agency service delivery - Methods for feedback collection include: - Customer comment cards - Focus groups - Cognitive laboratory studies - Qualitative customer satisfaction surveys - Intended use: - Information will be used internally by DHS to improve program management and service quality - No procurement activity: - No products or services are being purchased - No OEMs or vendors are named - No unique or notable procurement requirements are present - This is an information collection notice only, not a solicitation for goods or services

Description

The Department of Homeland Security (DHS) seeks to obtain Office of Management and Budget (OMB) approval for a generic clearance to collect qualitative feedback on agency service delivery. This feedback aims to provide insights on customer and stakeholder perceptions, experiences, and expectations to improve service delivery. The collection includes various methods such as customer comment cards, focus groups, cognitive laboratory studies, and qualitative customer satisfaction surveys. The information collected will be used internally to enhance program management and service quality. Comments on this information collection are accepted until August 21, 2026.

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