Tennessee Department of General Services #RFP 34320-19126

Tennessee Department of Health Solicits Call Center System with CATI

The Tennessee Department of Health is seeking a new Call Center System (CCS) with Computer Assisted Telephonic Interviewing (CATI) to modernize and support its Family Health and Wellness programs statewide. - Government Buyer: - Tennessee Department of Health, Division of Family Health and Wellness - Products/Services Requested: - Call Center System (CCS) with Computer Assisted Telephonic Interviewing (CATI) - Must support call center operations, telephonic interviewing, documentation, reporting, and data migration - Integration with other systems as specified in the Pro Forma Contract - System installation, operation, and maintenance - Includes defect correction, change order implementation, software installation, and help desk support - Training services for call center staff - Unique/Notable Requirements: - System must comply with all FCC regulations - Must support the Community Health Access and Navigation in Tennessee (CHANT) and Evidence Based Home Visiting (EBHV) programs across all 95 counties - Data migration from the current in-house system is required - Comprehensive support for system operation, maintenance, and user training - No specific OEMs or vendors are named; solicitation is open to all qualified providers

Description

The Tennessee Department of General Services is seeking proposals for a Chant Call Center System that includes Computer Assisted Telephonic Interviewing. The system is intended to replace the current in-house developed call center system and must support current call center operations, computer-assisted telephonic interviewing needs, and comply with applicable Federal Communications Commission regulations. The system should also support documentation, reporting, data migration, system operation, maintenance, and training needs for the State Family Health and Wellness Call Center. The call center supports the Community Health Access and Navigation in Tennessee (CHANT) and Evidence Based Home Visiting (EBHV) programs across all 95 counties in Tennessee.

View original listing