SAM #75N98026Q00844FREEZERWORKS

On-Site Maintenance Services for Freezerworks Sample Management Software

The National Institutes of Health (NIH), Office of Logistics and Operations (OLAO), is seeking maintenance services for its Freezerworks sample management software. - Government Buyer: - National Institutes of Health (NIH), Office of the Director (OD), Office of Logistics and Operations (OLAO), Office of Acquisition and Logistics Management (OALM), Hospital and Laboratory Support Division - OEM Highlight: - Freezerworks (manufactured by Dataworks Development, Inc.) - Vendor Mentioned: - Dataworks Development, Inc. - Requested Services: - Maintenance services for the Freezerworks Customer Care Program - Includes all labor, materials, and equipment for preventive maintenance - Unlimited support and access to software upgrades - On-site service required, following OEM's standard commercial maintenance practices - Products/Part Numbers: - No specific product part numbers or hardware quantities provided; procurement is for software maintenance services - Unique/Notable Requirements: - Service is essential for HIPAA compliance in storage and tracking of patient clinical samples - Maintenance must be performed on-site and adhere to manufacturer standards

Description

THE CONTRACTOR SHALL PROVIDE ALL LABOR , MATERIAL AND EQUIPMENT NECESSARY TO MAINTAIN AND PROVIDE PREVENTIVE MAINTENANCE FOR THE FREEZERWORKS CUSTOMER CARE PROGRAM THAT'S BEING PROCURED FROM FREEZERWORKS FOR THAT NEXT 12 MONTHS. FREEZERWORKS CUSTOMER CARE PROGRAM PROVIDES UNLIMITED SUPPORT AND ACCESS TO UPGRADES TO  SOP LAB'S CURRENT FREEZERWORKS SAMPLE MANAGEMENT SOFTWARE. THIS MANAGEMENT SOFTWARE IS ESSENTIAL IN BEING IN HIPPA COMPLIANCE WITH STORAGE OF PATIENT CLINICAL SAMPLES, AS WELL AS TRACKING OF SAMPLES AS THER ARE BEING ENTERED IN AND OR BEING SHIPPED OUT.  ALL MAINTENANCE SERVICES SHALL BE PERFORMED ON-SITE IN ACCORDANCE WITH THE MANUFACTURER'S STANDARD COMMERCIAL MAINTENANCE PRACTICES. 

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