Massachusetts COMMBUYS #BD-26-1202-COCC1-COCC1-131532

Lowell Housing Authority 24/7 Telephone Answering Services Solicitation

This opportunity is for vendors to provide 24/7 telephone answering services to the Lowell Housing Authority. - Government Buyer: - Lowell Housing Authority, Finance & Procurement Department - Scope of Services: - Comprehensive telephone answering services for up to two lines - Service must be available 24 hours a day, 365 days a year - Supports approximately 1,801 housing units - Handles both routine service requests and emergency calls when office staff are unavailable - Products/Services Requested: - Telecommunication services (UNSPSC 811617) - No specific OEMs or technology platforms are mandated - Unique/Notable Requirements: - Continuous, year-round coverage - Ability to manage calls for both routine and emergency situations - Service must be reliable and responsive to the needs of residents and partners - No OEMs or specific vendors are named in the solicitation

Description

The Lowell Housing Authority is seeking proposals from qualified firms to provide comprehensive telephone answering services. The service is required to be available twenty-four hours per day, three hundred and sixty-five days per year, for up to two telephone lines. These lines will be used by residents and partners living in approximately 1,801 units to call in service requests or emergencies when the office staff cannot be reached. The solicitation is open and non-statewide, with a response deadline of August 3, 2026.

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