Murrieta Planet bids #2026-07

Maintenance and Support Services for Acre Security dnaFusion Access Control System

The City of Murrieta is seeking proposals for maintenance and support of its Acre Security dnaFusion Access Control System across seven city facilities. - Government Buyer: - City of Murrieta, Information Technology Department - Contact: Michael Amado - OEM Highlight: - Acre Security is the specified Original Equipment Manufacturer (OEM) for the dnaFusion Access Control System - Products/Services Requested: - Comprehensive maintenance and support for dnaFusion access control hardware and software - Preventive maintenance, 24/7 technical support, software support, system monitoring, annual inspections, and upgrades - On-call/as-needed services including installation, configuration, integration, system expansions, emergency repairs, custom programming, training, cybersecurity assessments, and equipment replacement - Notable Requirements: - Proposers must demonstrate experience with Acre Security dnaFusion or equivalent access control systems - Fixed annual pricing for core services and hourly rates for additional services - Service coverage for all access control readers/controllers at seven city facilities - Emphasis on reliable, secure operation with minimal downtime - Contract Details: - Initial term of three years, with two optional one-year renewals at the City's discretion

Description

The City of Murrieta is seeking proposals from qualified firms to provide comprehensive maintenance, support, and related services for the City's dnaFusion Access Control System. The scope includes preventive maintenance, technical support, software support, system monitoring, annual inspections, upgrades, and other related services. The contract term is three years with an option for two additional one-year renewals. Proposals must be submitted electronically by July 31, 2026.

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