Opportunity
Tucson Opengov #260218
City of Tucson seeks AI-powered service automation platform (AI Chatbots) and related solutions/services.
Posted
June 12, 2026
Respond By
July 23, 2026
Identifier
260218
NAICS
541511, 541512
The City of Tucson Water Department is seeking proposals for an AI-powered service automation platform to enhance customer service and internal operations. - Government Buyer: - City of Tucson Water Department (Pima County, AZ) - Products and Services Requested: - AI-powered service automation platform (including AI Chatbots) - Enterprise-grade, scalable solution for automating high-volume, routine interactions - Must support multi-channel communication (web, mobile, voice/IVR, etc.) - Integration with existing city systems and IT service desk - Licensing and subscription model with options for renewal - Implementation services (phased rollout, configuration, testing, onboarding) - Support, maintenance, and training - Citywide expansion services for future scalability - Unique or Notable Requirements: - Solution must be accessible, secure, and support multilingual interactions - Emphasis on AI transparency and long-term support - Phased implementation with potential for expansion to other city departments - Procurement facilitated through Axia Cooperative, allowing for national cooperative purchasing and piggybacking by other public agencies - No specific OEMs or vendors are named in the solicitation; open to qualified providers of AI service automation platforms.
Description
The City of Tucson is seeking proposals from qualified vendors to deliver an AI-powered service automation platform aimed at reducing routine interactions burden on city staff, improving service speed and quality for residents and internal users, and supporting long-term expansion across multiple departments. The procurement targets modernization of service delivery through scalable, enterprise-grade platforms to serve approximately 750,000 residents and over 5,000 staff. The contract includes phased implementation, AI transparency, accessibility, security, and long-term support. The contract term is initially one year with up to four additional one-year renewal options, and the City may award multiple contracts.