SAM #JMD26JA-PSS0006

DOJ Five-Year Sole Source BPA for ServiceNow Software and Support

The Department of Justice (DOJ) is planning a major, five-year procurement for ServiceNow software and support through a sole source Blanket Purchase Agreement (BPA) with Carahsoft Technology Corp. - The BPA will centralize DOJ's acquisition of ServiceNow software licenses, maintenance, and 24/7 technical support across nine DOJ components - ServiceNow is specified as a proprietary, brand-name solution; Carahsoft is the sole authorized government distributor under GSA MAS - The estimated contract value is $100 million over five years - The BPA covers ServiceNow's IT, Customer, Employee, and Creator Workflows, including software updates, fixes, security alerts, and certification with third-party products - The period of performance is five years: one-year base period plus four one-year option periods - The procurement is justified as sole source due to ServiceNow's unique capabilities and proprietary nature - NAICS code 513210 (Software Publishers) applies - No specific part numbers or quantities are listed, but the scope includes all major ServiceNow workflow modules and associated support

Description

This justification addresses the need to limit competition to ServiceNow, as an Item Particular to One Manufacturer. ServiceNow is a proprietary, brand-name solution, and Carahsoft Technology Corp. is the Government Master Distributor and authorized reseller under the GSA MAS (as validated by GSA on January 7, 2026). 

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