Texas DIR/ESBD #DIR-CPO-STS-609

Texas DIR Solicits Statewide Managed Network Services for Government Entities

The Texas Department of Information Resources (DIR) is seeking a qualified vendor to provide comprehensive Managed Network Services (MNS) for state and local government entities across Texas. - Government Buyer: - Texas Department of Information Resources (DIR), Shared Technology Services Program - Scope of Procurement: - Statewide Managed Network Services (MNS) for eligible DIR customers - Services include: 24x7x365 Network Operations Center (NOC), fully managed VPN and DDI (DNS, DHCP, IPAM), LAN, WAN, wireless, firewall, web application firewall, network assessments, vulnerability scanning, incident response, technical field services, and staff augmentation - Deliverables: transition plans, operational readiness, technology roadmaps, security plans, customer outreach, disaster recovery plans, and regular reporting (monthly, quarterly, annual) - Products/Services Requested: - Network equipment (routers, switches, firewalls, wireless access points, security devices) - Network management software and licenses - Managed services for network operations, security, compliance, and disaster recovery - Unique/Notable Requirements: - Vendors must hold dual CTCD/CTCM certification - Compliance with SOC 2, CJIS, and Texas state security and reporting standards - Detailed service level agreements (SLAs), quality assurance, and financial responsibility - Participation in governance and customer outreach - Source code escrow and parent guaranty required - Termination assistance services for up to six months post-contract - No specific OEMs or vendors are named; the opportunity is open to all qualified providers - Estimated contract value exceeds $21 million - Multi-year contract with options for renewal and ongoing annual/monthly deliverables

Description

The Texas Department of Information Resources (DIR) is seeking a vendor to provide Managed Network Services (MNS) to eligible DIR Customers through the Shared Technology Services (STS) program. The procurement involves extensive telecommunications and network services, including fiber, wireless, and network security, across multiple districts and zones in Texas. The project requires dual CTCD/CTCM certification. Interested parties meeting the RFO qualifications are invited to submit proposals in the stipulated format by the response deadline.

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