Opportunity
SAM #36C10B26Q0662
VA Seeks Enhancement and Sustainment Services for Microsoft Dynamics 365-Based Patient Advocate Tracking System
Buyer
VA Technology Acquisition Center
Posted
July 20, 2026
Respond By
July 31, 2026
Identifier
36C10B26Q0662
NAICS
541512
This opportunity is for the enhancement and sustainment of the Department of Veterans Affairs' Patient Advocate Tracking System Replacement (PATS-R), a Microsoft Dynamics 365-based SaaS platform supporting over 28,000 users at 150+ VA medical facilities. - Government Buyer: - Department of Veterans Affairs, Office of Information & Technology (OIT), Product Delivery Service (PDS), Veteran Experience Services (VES) - OEMs and Vendors: - Microsoft (as the OEM for Dynamics 365, the core platform for PATS-R) - Products/Services Requested: - Enhancement, modernization, and sustainment of the PATS-R system - Operations, maintenance, and integration support for a SaaS platform - Agile software development, DevSecOps, incident management, and user-centered design - AI enablement, including platform readiness, requirements, prototyping, and compliance with VA Trustworthy AI Framework - Security, privacy, and compliance with federal and VA-specific policies - Deliverables such as project management plans, status reports, architecture documentation, dashboards, training, and transition plans - 24/7 on-call escalation for urgent issues and up to 25 contractor travel trips - Unique/Notable Requirements: - High availability, security, and privacy for a mission-critical, enterprise SaaS system - Integration of AI capabilities with strict compliance and transparency documentation - Support for Agile and DevSecOps practices, including continuous backlog management and iterative delivery - Comprehensive documentation and reporting, including AI compliance and change disclosures - Support for over 28,000 users across a large, distributed federal healthcare environment
Description
This is a Request for Information (RFI) only for the contemplated Patient Advocate Tracking System Replacement (PATS-R) Enhancement and Sustainment Contract . See instructions and draft Performance Work Statement (PWS) attached. Responses are due no later than Friday, July 31, 2026 at 12pm Eastern.