Austin Afo #RFP 8100 JNH3000

Austin-Bergstrom International Airport Unified Communications and Telephony System Replacement

The City of Austin Department of Aviation is seeking a comprehensive, premises-based enterprise telephony and unified communications system for Austin-Bergstrom International Airport (AUS). - Buyer: City of Austin Department of Aviation - Scope includes: - Replacement of legacy NEC PBX and Cisco systems - Implementation of a new unified communications/VoIP platform - Software licenses and platform modules (core UC/VoIP, voicemail/unified messaging, softphone/mobility, ACD/queue management, auto-attendant/IVR, call accounting, SBC/SIP integration, call recording, admin/security, monitoring/analytics) - Installation of new phones and related equipment - Integration with ancillary airport systems - System implementation professional services (network assessment, system design, installation planning, configuration, testing, training, cutover support, post-go-live stabilization, documentation) - Warranty and initial maintenance (12 months), with ongoing maintenance and support for up to 10 years (including dedicated on-site technician, remote support, OEM software/hardware maintenance, system monitoring, preventative maintenance, toll fraud monitoring, annual health checks) - Notable requirements: - Milestone-based deliverables and payment schedule - Rigorous testing and acceptance criteria (functional, operational, security, user acceptance) - Pre-offer conference with site visit - Compliance with City of Austin terms and conditions - OEMs are central to the solution; specific brands are not mandated, but the system must be supported by the OEM for the full contract term - Estimated annual material spend is $250,000; total contract value likely in the multi-million dollar range over 10 years - No specific part numbers or quantities provided; solution must be comprehensive and scalable

Description

The City of Austin is seeking a premises-based telephony solution that will provide additional capacity and enhance the capabilities of the existing voice platforms currently in use at the Austin-Bergstrom International Airport (AUS). This procurement is a Request For Proposals (RFP) for enterprise telephony and unified communications system replacement and support services. The project includes system implementation, software licenses, warranty, maintenance, testing, commissioning, and acceptance criteria. The solicitation involves detailed milestones and deliverables, including pre-offer conferences and site visits.

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