SAM #36C26126Q0597

VA Central California Seeks 24/7 Switchboard Operator Staffing Services

This opportunity is for professional switchboard operator services at the VA Central California Health Care System (VACCHCS) in Fresno, CA. - Government Buyer: - Department of Veterans Affairs, Network Contracting Office 21 (NCO 21), VA Central California Health Care System - Services Requested: - Telephone operator/switchboard staffing services - 11 operators required to provide 24/7 coverage, including federal holidays - Tasks include answering and routing calls, emergency response, paging, message management, and equipment operation - Annual service quantity: 96,360 hours per year - Contract is firm fixed price - Period of Performance: - Base year plus four one-year option periods (total of five years) - Unique/Notable Requirements: - 24/7/365 coverage, including holidays - Emphasis on small business participation, especially Service-Disabled Veteran-Owned Small Businesses (SDVOSB) and HUBZone businesses - No OEMs or specific product vendors are mentioned, as this is a staffing services procurement - No products, part numbers, or equipment purchases are included

Description

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