Texas State University SCIQuest #754-TXST-2026-RFP-486-VPGOI

AI-Enabled Student Engagement Platform for Texas State University

Texas State University is seeking an AI-enabled student engagement platform to enhance support and operational efficiency for over 50,000 students across multiple departments. - Government Buyer: - Texas State University (Texas State Global) - Products/Services Requested: - AI-enabled student support and engagement platform - Multi-tier service model: - Tier Zero: Proactive outreach using data signals - Tier 1: 24/7 AI-powered responses to general inquiries - Tier 2: Personalized, transactional support via system integrations for authenticated users - Tier 3: Seamless escalation to human staff - Key features: - Workflow automation - Content governance - Multilingual support - Analytics and reporting - Multichannel communication (chat, SMS, email, voice) - Integration with core university systems: - Banner - Slate - TeamDynamix - Technical and compliance requirements: - API-first architecture - Accessibility standards - Secure data handling - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Unique/Notable Requirements: - Must support multi-department engagement (Admissions, Financial Aid, Registrar) - Must provide both AI and human support escalation - Must comply with higher education data security and accessibility standards

Description

Texas State University is seeking an AI-enabled student engagement platform to support over 50,000 students across multiple departments. The platform aims to enhance service delivery, proactive outreach, and staff efficiency. It must provide a comprehensive, multi-tier service model including proactive outreach, AI-powered responses, personalized support, and escalation to human staff. Additional requirements include workflow automation, multilingual support, analytics, multichannel communication, and integration with core university systems.

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