City of Farmington Ionwave #27-167519

Sole Source Maintenance and Support for Milsoft Utility Solutions OMS and Hosted IVR

The City of Farmington, New Mexico is seeking to award a sole source contract for annual maintenance and support of Milsoft Utility Solutions Outage Management and Communications Software (OMS) and Hosted IVR system. - Government Buyer: - City of Farmington, New Mexico - Farmington Electric Utility System (FEUS) - OEM Highlight: - Milsoft Utility Solutions is the only OEM mentioned and the sole provider of the required maintenance and support services - Products/Services Requested: - Annual maintenance and support for Milsoft Utility Solutions OMS software - Annual maintenance and support for Milsoft Utility Solutions Hosted IVR (Interactive Voice Response) system - Three-year term, $64,580.25 per year - Unique Requirements: - Services must support existing Milsoft Utility Solutions software already integrated with FEUS operations - Only Milsoft Utility Solutions can provide the specialized integration and support required - The City will consider evidence from other suppliers who can provide equivalent services and integration, potentially leading to a competitive solicitation

Description

The City of Farmington, New Mexico, intends to award a sole source contract for maintenance and support services of the Milsoft Utility Solutions Outage Management and Communications Software (OMS) and Hosted IVR system. These systems are integrated and used to dispatch trouble crews to outages efficiently and safely. The contract is a continuation of the original RFP #14-99810 and is valued at $64,580.25 per year for three years. Only Milsoft can provide the required specialized integration and support for these systems.

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