Clean Water Services Bidlocker #5851

Migration from Cisco PBX Phone System to Microsoft Teams for Clean Water Services

Clean Water Services is seeking a qualified vendor to migrate its current Cisco Call Manager 14.5 PBX phone system to a Microsoft Teams Phone solution. - Government Buyer: - Clean Water Services, District, Procurement Specialist (Kris Duffe) - OEMs Mentioned: - Cisco (current PBX system) - Microsoft (target Teams Phone solution) - Products/Services Requested: - Migration services from Cisco Call Manager 14.5 to Microsoft Teams Phone, including design, implementation, and ongoing support - Microsoft Teams Phone certified equipment (basic phones, multiline office phones, executive phones, side-car extensions) - Licensing or subscription fees for Microsoft Teams Phone - Training and change management for staff - Ongoing subscription and maintenance services - Notable Requirements: - Vendor must demonstrate expertise in both Cisco and Microsoft Teams environments - Solution must ensure 24/7 call routing, backup calling, and compliance with E911 laws - Strict security and performance requirements - Migration of voicemail, phone numbers, and CTI Route Points - Provision of technical support, training for end users and IT staff, and performance metrics - Estimated Value: - Annual spend of $100,000–$150,000 for subscription and maintenance - One-time implementation and training cost of $50,000–$100,000 - Contract Duration: - Up to 3 years with two optional 1-year renewals

Description

Clean Water Services is soliciting proposals from qualified firms or individuals to perform a migration from Cisco Call Manager 14.5 to Microsoft Teams phone system. The project involves designing, sourcing equipment, implementing, and supporting a Microsoft Teams Phone solution that replaces the current Cisco system, including handling calls, voicemail, and other communication needs. The contract term is up to three years with two optional one-year renewals, and the District expects to spend approximately $100,000 to $150,000 annually for subscription and maintenance services, plus a one-time fee of $50,000 to $100,000 for implementation and training. Proposals must be submitted electronically by August 17, 2026, and a voluntary pre-proposal meeting will be held virtually on July 30, 2026.

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