Central Arkansas Transit Authority Procureware #MS26-002

Rock Region METRO Solicits Cloud-Based Multi-Site Phone System Solution

Rock Region METRO, the public transit authority for the Little Rock, Arkansas region, is seeking proposals for a comprehensive cloud-based phone system solution. - Government Buyer: Rock Region METRO (Rock Region Metropolitan Transit Authority) - Products/Services Requested: - Cloud-based multi-site phone system services - 24/7 vendor support - Self-administration capabilities - Compatibility with handsets, desktop, and mobile apps - Integration with Unified Dispatch Cloud IVR, CRM/ERP, Microsoft O365 (Teams), and APIs - Features required: - Automatic call distribution, IVR, music on hold, ring groups, call queueing, paging, customized call routing - Call recording with configurable retention, call reporting, hot desking, voicemail, transcription - Business SMS/MMS, call center management with real-time dashboards, call control, automated reporting - Presence management, call supervision/barging, online fax, proof of security compliance - 99.9% uptime with redundant failover - Pricing to include annual service costs and hardware replacement - No specific OEMs or part numbers are mandated, allowing for a range of commercial solutions - Notable Requirements: - System must support integration with existing cloud-based and enterprise applications - High availability and security compliance are emphasized - Multi-year contract structure: one year with up to four one-year extensions

Description

Rock Region METRO is soliciting proposals from responsive and responsible firms for phone system services. This procurement is a best value Request for Proposal (RFP) process to award a fixed-price one-year contract with four optional one-year extensions. The contract is intended to provide phone system services for Rock Region METRO. Proposals must be submitted by August 21, 2026, and the contract is expected to start on October 1, 2026.

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