SAM #36C10B26Q0450

VA Seeks WILMAC Solution for Legacy Call Recording Extraction and NARA-Compliant Archiving

• The Department of Veterans Affairs (VA), Office of Information and Technology, is seeking a solution to extract, decrypt, convert, and archive approximately 458 million legacy call recordings from Calabrio One, Avaya, and Verint platforms.
• The procurement specifically requests the WILMAC Continuity Replay base package (cloud deployment), with part number WILMAC-CRC-TX, as the primary software solution.
  • WILMAC is the named OEM for the Continuity Replay solution.
• Required services include remote professional services installation (WPS-REM-INSTALL), audio file format conversion (CON-XO-CONVERSION), and customer-provided compliant storage (CONR-CSTOR).
• Optional line items include:
  • 10 Million File Overage Tier (up to 10 tiers)
  • Continuity Software uplift per 10M files (annual, up to 30 units)
• The solution must enforce National Archives and Records Administration (NARA)-compliant retention policies, support multiple interaction types, and enable decommissioning of legacy call recording platforms after migration.
• The contract includes a base year and four option years, with recurring requirements for the Continuity Replay base package and software uplifts.
• The procurement is managed by the VA Technology Acquisition Center and the Office of Information and Technology (OIT), with involvement from the DevSecOps and Unified Communications offices.

Description

The U.S. Department of Veterans Affairs (VA) is undergoing a significant technology transformation, migrating all unified communications and contact center operations. As part of this transition, the VA must preserve, manage, and provide compliant access to hundreds of millions of legacy call recordings currently stored across three on-premise platforms: Calabrio One, Avaya, and Verint. These recordings must be retained in accordance with National Archives and Records Administration (NARA) mandates, with variable retention policies by call type including crisis, benefits, and healthcare interactions. The VA needs a solution that extracts, decrypts, and standardizes its legacy recordings into an open format, consolidates them into a single compliant archive, and allows the decommissioning of these platforms once the contact center migration is complete. Item\Qty Brand name or equal Base Year

Line Item Mfg. Part # Description Qty Unit 0001 WILMAC-CRC-TX Continuity Replay: Continuity Replay base package, cloud deployment. 1 EA 0002 WPS-REM-INSTALL Remote Professional Services Installation. Includes remote project management, installation and instructor-led training. 1 EA 0003 CON-XO-CONVERSION Audio file format conversion. Transcoding of audio files from a proprietary format. 1 EA 0004 CONR-CSTOR Customer provided compliant storage Customer to provide their own Continuity replay compliant storage. 1 EA

Optional CLINs

Line Item Mfg. Part # Description Qty Unit 0005 10 MILLION FILE OVERAGE TIER 10 Million File Overage Tier 10 EA 0006 CONTINUITY SOFTWARE UPLIFT PER 10M Continuity Software uplift per 10M (Per Annum) 30 EA

Option Year 1

Line Item Mfg. Part # Description Qty Unit 0001 WILMAC-CRC-TX Continuity Replay: Continuity Replay base package, cloud deployment. 1 EA

Option Year 2

Line Item Mfg. Part # Description Qty Unit 0001 WILMAC-CRC-TX Continuity Replay: Continuity Replay base package, cloud deployment. 1 EA

Option Year 3

Line Item Mfg. Part # Description Qty Unit 0001 WILMAC-CRC-TX Continuity Replay: Continuity Replay base package, cloud deployment. 1 EA

Option Year 4

Line Item Mfg. Part # Description Qty Unit 0001 WILMAC-CRC-TX Continuity Replay: Continuity Replay base package, cloud deployment. 1 EA

Please see attached Product Description

This notice does not in itself represent the issuance of a formal request for proposal/quote and is not intended to be taken as such. This is a request for Information (RFI) only and shall not be considered an Invitation for Bid, Request for Quotation, or a Request for Proposal. Do not submit a proposal or a quote. This market research is issued for information and planning purposes only and does not constitute a solicitation nor does it restrict the Government as to the ultimate acquisition approach. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Additionally, there is no obligation on the part of the Government to acquire any products or services described in this RFI. You will not be entitled to payment for direct or indirect costs that you incur in responding to this RFI. Any contract that might be awarded based on information received or derived from this market research will be the outcome of a competitive process. Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. The Government does not intend to pay for the information submitted in response to this RFI

Submittal Instructions: If your company is capable of providing the aforementioned products/services, please submit a Vendor Capabilities Statement, limited to five pages for your company, to include a cover page which indicates your company s full name, points of contact and your size standard for NAICS 561422.

All interested parties who can supply all the required products/services shall respond no later than 12:00 PM EST on June 10, 2026, via email to Belinda.espindola@va.gov.

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