SAM #19AQMM25C0149

Sole-Source Award to Citibank for Passport Application Processing Services

This opportunity concerns a sole-source contract awarded by the U.S. Department of State (DOS), Bureau of Consular Affairs, for Application Processing Solution (APS) services. - The contract is awarded to Citibank, N.A. for the continuation of passport application processing and fee collection services. - Services include: - Receipt and intake of paper passport applications - Fee processing and deposit - Data capture, scanning, and secure transmission - Document handling, batching, dispatch, and destruction - The contract supports processing of approximately 30,000-66,000 applications daily, with scalability for peak periods. - The contract is firm-fixed-price, with a base year and one option year, totaling an estimated $390.24 million. - The urgency is due to the transition of lockbox services from the U.S. Department of the Treasury to DOS, requiring uninterrupted service to avoid delays in passport processing. - The procurement was justified under a Justification for Other Than Full and Open Competition (JOFOC), meaning it was not competed openly. - No specific part numbers or product SKUs are listed, as the requirement is for comprehensive service delivery rather than discrete products.

Description

The Department of State (DOS), Bureau of Consular Affairs (CA) has a requirement to continue application processing solutions, which includes receipt of paper passport applications and collecting associated fees.

View original listing