SAM #36C10B26Q0658

VA NTP Rhapsody Corepoint Software Licensing, Maintenance, and Support

The Department of Veterans Affairs National Teleradiology Program (NTP) is seeking software licensing, maintenance, and support for the Rhapsody Corepoint Integration Engine. - Government Buyer: - Department of Veterans Affairs - Sub-agency: VA National Teleradiology Program (NTP) - OEM Highlight: - Rhapsody (Corepoint Integration Engine) - Products/Services Requested: - 20 production licenses for 20 listeners (CIE-Enterprise Edition: Corepoint Annual Subscription) - 24 production licenses for 24 integrations (CIE Annual Subscription) - 1 production core license (CIE Base Annual Subscription) - 12 pre-production integration licenses (CIE Connections) - 1 pre-production core license (CIE Non-Production Base Annual Subscription) - 250 professional service hours for configuration, testing, and go-live events - Services Required: - 24x7x365 Level 1 and Level 2 technical support desk - HL7 support for troubleshooting, configuration, and site-specific mapping - Monthly downtime reporting, online work order tracking, and proactive monitoring - Onboarding support for contractor staff - Support for third-party system interfaces and system health checks - Notable Requirements: - 99.9% system uptime - Compliance with VA security, privacy, and accessibility standards - Professional services for configuration and support - Preventive maintenance, patching, and system health monitoring

Description

Please Note. This is a Sources Sought Request for Information (RFI) For all interested parties, RFI instructions are attached along with a draft Product Description. The government is seeking capability statements. Quotes will not be accepted at this time. Capability statements will be used for acquisition strategy determination only. Once determined, the final acquisition strategy will be posted.

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