Education Service Center, Region 4 Ionwave #R42026-05 Addendum 1

Region 4 ESC Solicits Application Maintenance, DevOps, and Program Support for Texas Education Exchange

Region 4 Education Service Center (ESC) in Houston, Texas is seeking qualified vendors to provide application maintenance, DevOps, and program support services for the Texas Education Exchange platform. - Government Buyer: - Region 4 Education Service Center (ESC), Procurement Office, Houston, TX - Scope of Services: - Ongoing application maintenance (approx. 75% break/fix, 25% enhancements) - DevOps support for CI/CD, infrastructure as code, deployment automation, and environment management - Program support including project management, quality assurance, and coordination - Modernization initiatives, including AI integration and platform upgrades - Technology Stack (no specific OEMs, but vendors must support): - Python, .NET/C#, dbt, React, JavaScript, MongoDB, Snowflake, AWS, ArgoCD, Helm, Terraform, QuickSight, Docker, Jira, Trello, GitHub Actions - Staffing & Delivery Requirements: - Dedicated maintenance and support team (12 months) - Part-time and full-time roles: project manager/QA, back-end developer, UX developer, DevOps, program management - Additional development, project management, and DevOps services available on an hourly basis - All work must be performed within the United States; no offshore or nearshore resources permitted - Remote work allowed, but must support Central Time business hours - Security & Compliance: - Compliance with NIST SP 800-53, TX-RAMP Level 2 certification, and defined SLAs for incident response and system availability - Strict cybersecurity and data protection standards - Contract Structure: - Initial term of one year, with four automatic annual renewals (up to five years total), plus a possible 120-day extension - No minimum volume of work guaranteed; Region 4 ESC may award to one or multiple vendors based on best value and expertise - Notable Requirements: - Vendors must become Approved Vendors, comply with liability insurance and MWBE program requirements - Support for modernization and AI initiatives is required - No specific OEMs are named, but vendors must demonstrate expertise in the listed technology stack

Description

Region 4 Education Service Center is soliciting proposals from qualified vendors for application maintenance, DevOps, and program support services for The Texas Education Exchange. The project term is from September 1, 2026, through August 31, 2027, with four automatic annual renewals up to August 31, 2031, and a possible 120-day extension for business continuity. Vendors must become Approved Vendors through this solicitation process and comply with liability insurance and MWBE program requirements. The solicitation includes a virtual pre-proposal conference and detailed service-level expectations including incident response, cybersecurity standards, and performance metrics.

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