Indiana Department of Administration #004050000086378

Indiana FSSA Seeks IT Operations and Consolidation Support for Community Supports Systems

The State of Indiana's Family and Social Services Administration (FSSA), through its Division of Disability, Aging and Rehabilitative Services (DDARS) and Office of Medicaid Policy and Planning (OMPP), is seeking a contractor for comprehensive IT operations and consolidation support for its Community Supports IT Systems. - Government Buyer: - State of Indiana, Family and Social Services Administration (FSSA) - Division of Disability, Aging and Rehabilitative Services (DDARS) - Office of Medicaid Policy and Planning (OMPP) - No specific OEMs or commercial software vendors are named; the opportunity is open to all qualified IT service providers. - Products/Services Requested: - Ongoing operation, maintenance, and support for Community Supports IT Systems (including BDS Portal, BDS Gateway, DART, DDARS Provider Site, IFUR, interRAI toolsets, IMP, and PIP) - System enhancements, including design, development, and implementation of new features - Tier 2 and 3 help desk support for system users - System consolidation support, including migration and integration of legacy systems into BDS Portal and Gateway - Disaster recovery, business continuity, reporting, analytics, training, data quality, access/security management, audit, and compliance - Notable Requirements: - Maintain 99.8% system uptime - Comply with HIPAA and accessibility standards - Support Medicaid Waiver and non-Waiver home and community-based services programs - Emphasis on participation by Indiana Veteran Owned Small Businesses (IVOSB), with required documentation and certification for any IVOSB subcontractors - Monthly and quarterly reporting and performance evaluations - Contract term is four years with two optional one-year renewals (up to six years total), including a six-month transition period for staged assumption of responsibilities.

Description

This solicitation seeks a contractor to support the ongoing operation and performance of current Community Supports IT Systems. The work also involves furthering the Family & Social Services Administration's IT system consolidation efforts. The contract aims to maintain and improve IT systems that support community services. The solicitation is managed by the Family & Social Services Administration in Indiana.

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