Pierce County Fire Protection District 6 Opengov #2026-RFP-160

Pierce County Solicits Turnkey Inmate Communication System for Jail and Juvenile Detention Center

Pierce County Sheriff's Office is seeking a turnkey inmate communication system for its Jail and Juvenile Detention Center in Tacoma, WA. - Government Buyer: - Pierce County Sheriff's Office (Pierce County Jail and Juvenile Detention Center) - Products and Solutions Requested: - Inmate telephone system: 275 heavy-duty, coinless, wall-mounted telephones with stainless-steel handset cords and volume controls - Video visitation system: 55 video visitation kiosks and 4 portable video phone units, with secure login, real-time monitoring, recording, and Video Relay Service (VRS) capability - TouchPay kiosks: 3 units (2 lobby, 1 booking area) for inmate account funding - Secure tablets and kiosks: Platforms for programming, legal research, messaging, photo delivery, postal mail scanning, commissary integration, and monitored communications - Services Required: - Comprehensive turnkey implementation, maintenance, and ongoing operation of all systems - Installation, upgrades, 24/7 technical support, and system monitoring - Unique/Notable Requirements: - Integration with County platforms (Legal Information Network Exchange - LINX, Jail Management System - JMS) - Compliance with ADA, FCC, and national corrections standards - Real-time call recording, fraud detection, and investigative tools - Proven experience with large-scale secure tablet deployments - All hardware must be securely installed and meet correctional facility standards - No specific OEMs or vendors are named in the solicitation.

Description

Pierce County is seeking proposals for a comprehensive inmate communication system for its jail and juvenile detention center. The system must include telephony, video visitation, tablets, kiosks, and related hardware/software, supporting collect, prepaid, and debit calling with real-time recording and integration with County platforms. The vendor must demonstrate compliance with ADA, FCC, and national corrections communication standards, and have experience with large-scale secure tablet solutions. The project emphasizes secure, reliable, and integrated communication solutions to enhance operational efficiency and inmate communication.

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