Opportunity
San Antonio Water System Ionwave #26-18104 Addendum 2
SAWS Solicits Salesforce Service Cloud and Lighting Platform Software Services
Posted
July 03, 2026
Respond By
July 17, 2026
Identifier
26-18104 Addendum 2
NAICS
541512
San Antonio Water System (SAWS) is soliciting quotes for Salesforce Service Cloud and Lighting Platform software services. - Government Buyer: - San Antonio Water System (SAWS), Bexar County, San Antonio, TX - OEM Highlighted: - Salesforce - Products/Services Requested: - Salesforce Service Cloud software services (cloud-based customer service management) - Salesforce Lighting Platform software services (cloud-based application development) - Requirements: - Pricing must include delivery and freight (F.O.B. Destination) - Only vendors with an active Texas DIR contract are eligible - Award based on lowest qualified bid, considering base year and extensions - Potential integration with existing systems: billing/customer information, telephony/IVR, GIS, ERP, and payment processing - Electronic bid submission encouraged - Notable Details: - Technical and functional Q&A available in attachments - Multiple bid documents and addenda included
Description
The San Antonio Water System is soliciting quotes for Salesforce Service Cloud and Lighting Platform software services. The solicitation requires pricing to include delivery/freight and awards will be made to the lowest qualified bid. Bidders must have an active DIR to be considered. The solicitation includes a question cut-off date and emphasizes electronic submission to expedite the process.