SAM #622673623

Award for Ribbon Communications Technical Support Services for DISA Voice Infrastructure

This award supports the Defense Information Systems Agency (DISA) in maintaining secure, mission-critical voice and data communications infrastructure. - Government Buyer: - Department of Defense - Defense Information Systems Agency (DISA) - DITCO-NCR, Fort Meade, MD - OEMs and Vendors: - Ribbon Communications (primary OEM for Soft Switch and Session Border Controller hardware/software) - TYTO GOVERNMENT SOLUTIONS INC (awardee providing services) - Products/Services Requested: - Technical support services for Ribbon Soft Switch and Session Border Controller (SBC) hardware and software - Resident Engineers and Subject Matter Experts (SMEs) for maintenance, warranty, and expert technical support - Access to proprietary OEM technical data, direct escalation to Ribbon engineering, licensed software updates, and OEM certification - Unique/Notable Requirements: - Services must be provided by OEM-authorized personnel due to proprietary data and certification needs - No alternative vendors can meet the requirement due to OEM-specific support and escalation channels - Supports secure Unified Communications (UC) and command/control operations - Firm-fixed-price award valued at $2,466,838.12 - Place of performance: Scott Air Force Base, Illinois - Period of performance is approximately five years, after which a brand-agnostic competition is planned

Description

This task was awarded to support the Defense Information Systems Agency’s Portfolio Acquisition Executive Services, Enterprise Voice Services requirement for Resident Engineers / Subject Matter Experts to provide dedicated technical support for the Ribbon Soft Switch and Associated Network Components. 

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