North Lauderdale Demandstar #RFP-26-PWU-009-0-2026/KAS

Utility Billing Operations Services for City of North Lauderdale

The City of North Lauderdale in Broward County, Florida, is seeking proposals for comprehensive Utility Billing Operations Services. These services include meter reading, billing, collections, customer service, Advanced Metering Infrastructure (AMI) operations, field services, and full operational support. The solicitation emphasizes the need for qualified firms to provide staffing, management, and technology solutions to fully operate the City's Utility Billing Division. No specific OEMs or vendors are identified, highlighting the focus on service capability rather than particular products. Key requirements include comprehensive operational support across all utility billing functions and submission of a bid bond.

Description

The City is soliciting proposals from qualified and experienced firms to provide comprehensive Utility Billing Operations Services including meter reading, billing, collections, customer service, AMI operations, field services, and all associated staffing, management, technology, and operational support necessary to fully operate the City’s Utility Billing Division. The scope includes meter reading, billing, collections, customer service, AMI operations, field services, staffing, management, technology, and operational support. A bid bond is required and e-bidding is enabled. There is a non-mandatory but highly encouraged pre-bid conference scheduled.

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