West Virginia CGI Advantage 4 #ARFQ-0705-LOT2700000001-2

West Virginia Lottery Commission Seeks Cisco SMART Net Total Care Support Services

The West Virginia Lottery Commission is seeking maintenance and support services for its Cisco hardware and software through the Cisco SMART Net Total Care program. - Government Buyer: - West Virginia Lottery Commission (Charleston, Kanawha County) - OEM Highlight: - Cisco is the sole Original Equipment Manufacturer (OEM) specified - Vendors: - No specific resellers or service providers named; open to qualified bidders - Products/Services Requested: - Cisco SMART Net Total Care maintenance and support services - Includes corrective maintenance for agency-owned and licensed Cisco products - Includes implementation of feature upgrades available to currently licensed users - No specific part numbers or quantities provided; applies to the agency's existing Cisco inventory - Notable Requirements: - Support is limited to Cisco hardware and software already owned or licensed by the agency - Only Cisco SMART Net Total Care services are acceptable - An addendum was issued to answer vendor questions, but no changes were made to the solicitation - No other OEMs or alternative products are permitted under this procurement

Description

The West Virginia Lottery Commission is soliciting bids to establish a contract for maintenance and support of agency-owned and licensed Cisco products under SMART Net Total Care. The services include corrective maintenance and implementation of feature upgrades available to currently licensed users. An addendum was issued to provide answers to vendor questions with no other changes. The solicitation is open and active with a response deadline of March 18, 2018. The work location is at the West Virginia Lottery office in Charleston, WV.

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