Georgia Procurement Registry #51800-eRFP-001807-2027

University of Georgia seeks call center software for Veterinary Teaching Hospital

The University of Georgia College of Veterinary Medicine Teaching Hospital is seeking a new telephone software system to enhance its call center operations. - Government Buyer: - University of Georgia, College of Veterinary Medicine Teaching Hospital - Products/Services Requested: - Telephone Software System for Call Center - Must support approximately 10,000 incoming calls per month - Features required: - Multi-agent handling - Customizable phone trees - Advanced call routing - Customizable and scalable to hospital needs - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Unique/Notable Requirements: - System must be tailored for high-volume veterinary hospital operations - Award will be made to the highest scoring responsive and responsible supplier - One-year contract with up to four annual renewals

Description

This Request for Proposals (RFP) is issued to establish a contract with a qualified supplier to provide a Telephone Software System to the College of Veterinary Medicine Teaching Hospital at the University of Georgia. The system must support a high-volume call center with features such as multi-agent handling, customizable phone trees, and advanced call routing. It should support approximately 10,000 incoming calls per month, enhancing communication efficiency. The contract is a one-year agency contract with up to four renewals, awarded to the highest scoring responsible supplier.

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