Gwinnett County Bids #RP023-26 INV

Gwinnett County Solicits Multi-Year Merchant Processing Services

Gwinnett County Board of Commissioners, Department of Financial Services, is seeking proposals for a multi-year contract to provide merchant processing services supporting payment card and e-check transactions across county departments. - Government Buyer: - Gwinnett County Board of Commissioners - Department of Financial Services, Treasury Division - Services Requested: - Merchant processing services for credit cards, debit cards, and electronic checks - Support for 53 Merchant IDs and 175 payment terminals - Integration with existing county payment systems - PCI compliance and next-day funding - Chargeback management, transaction reporting, and dedicated customer support - Equipment provisioning, training, and support for county staff - Notable Requirements: - Must ensure seamless integration with current county technology - No additional costs for integration - Must provide secure, reliable, and scalable payment solutions - Pricing proposals must include all transactional and incidental fees - Provider must be authorized to do business in Georgia and meet specific insurance and financial stability standards - No specific OEMs or vendors are named in the solicitation - Estimated 1.9 million transactions and $278.4 million processed annually

Description

The Gwinnett County Board of Commissioners is soliciting competitive sealed proposals from qualified service providers for the provision of merchant processing services on a multi-year contract for the Department of Financial Services. The contract aims to provide exceptional customer service, maximize the use of existing technology, and maintain and expand payment card acceptance operations securely and reliably. Proposals must be submitted by July 30, 2026, with a virtual bid opening scheduled. Service providers must meet insurance requirements and ensure compatibility with the County's existing systems without additional costs.

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