Hawaii County Public Purchase #2026-17

County of Hawai‘i Solicits As-Needed Call Center Services for Water Supply Department

This opportunity involves the County of Hawai‘i Department of Water Supply seeking as-needed call center services to support its operations islandwide. - Government Buyer: - Department of Water Supply, County of Hawai‘i - Scope of Work: - As-needed inbound call answering and message relay services - Includes all labor, telephony infrastructure, communication software, secure data systems, and applicable taxes - Products/Services Requested: - Call center services (no specific part numbers or quantities provided) - Unique/Notable Requirements: - Secure data systems to protect sensitive information - Robust telephony infrastructure to ensure reliable service - All services must be provided on an as-needed basis - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Submission Details: - Bids must be submitted electronically via the Public Purchase platform; email or hard copy submissions are not accepted - All questions must be submitted through the Public Purchase website

Description

The solicitation is for furnishing call center services on an as-needed basis for the District - Islandwide, County of Hawai‘i, State of Hawai‘i. The procurement includes paying for all labor, telephony infrastructure, communication software, secure data systems, and applicable taxes necessary to provide inbound call answering and message relay services. Bids must be submitted electronically via Public Purchase by August 6, 2026, at 2:00 p.m. No email or hard copy submissions are accepted. Questions and clarifications must be submitted through the Public Purchase website.

View original listing