NYC Passport #07126B0002

NYC DHS Solicitation for On-Call Travel Reservation and Ticketing Services

The New York City Department of Homeless Services (DHS) is seeking a contractor to provide on-call travel reservation and ticketing services for homeless individuals and families relocating to stable housing outside New York City. - Government Buyer: - New York City Department of Social Services, Department of Homeless Services (DHS) - Products/Services Requested: - On-call travel reservation and ticketing services for one-way economy class airline, bus, and train travel - Estimated 84,262 ticketed reservations over a 36-month base period - Electronic ticketing and confirmations required - 24/7 contact availability and ability to respond to DHS requests within one hour - Contractor must provide a credit card to the 30th Street Shelter for bus ticket purchases - Invoicing based on actual ticket costs plus a per-ticket surcharge; contract ceiling of $3,370,500 - Unique/Notable Requirements: - No minimum or maximum reservation quantities guaranteed - Contractor must have at least three years of relevant experience and provide three references - All necessary licenses, certifications, and insurance required - Subcontracting generally not permitted except for specialized services - Award based on lowest total surcharge per ticketed reservation (ticket prices are market-controlled) - No specific OEMs or vendors are named in the solicitation

Description

The New York City Department of Homeless Services (DHS) is soliciting competitive sealed bids for on-call travel reservation and ticketing services. The contract involves providing travel reservations and ticketing for DHS clients, including airline and ground transportation, to support transitions into stable housing. The contract term is three years with an option to renew for an additional three years. The estimated contract value is $3,370,500.00, and all responses must be submitted via the PASSPort online procurement portal.

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