SAM #HQC01026QE021

Wiesbaden Commissary Total Maintenance Services – Facility and Equipment Maintenance

This opportunity from the Defense Commissary Agency (DECA) - EUR Area seeks a contractor to provide total maintenance services for the Wiesbaden commissary facility and its equipment in Germany. - Government Buyer: - Defense Commissary Agency (DECA), EUR Area, Department of Defense - Products and Equipment Covered: - Broad range of facility and industrial equipment, including: - Ventilation systems (various types, with and without heating/cooling coils) - Exhaust fans, air curtains, warm air blowers - Diesel generators - Automatic and manual doors (entrance, exit, warehouse) - Emergency lighting (central and individual, battery operated) - Fire alarm and protection systems - Plumbing, fixtures, ceilings, flooring, roofing, walls, gates, and fences - Electrical systems and distribution panels - Kitchen equipment (ovens, proofer, mixers, food warming cabinets, panini grill, slicers) - Refrigeration and misting/fogging systems - Forklifts, pallet jacks (manual and electric), hydraulic elevating platforms - Security systems (video monitoring, intrusion alarms, electronic key boxes) - Scales and scale labelers (including IBM register scales) - Office and warehouse equipment (shelving, ladders, work platforms, scrubbing machines, sweepers) - Water treatment and heating systems - Safety equipment (eyewash stations, personnel safety alarms, fire protection doors) - Miscellaneous (display units, bakery cabinets, handicap carts, lightning arrestors, skylights) - Services Requested: - Comprehensive preventive, unscheduled, and emergency maintenance for all listed facility and food handling equipment - Maintenance must be tracked via the government’s Service Order Management System (SOMS) - Contractor must provide a qualified, English-speaking workforce, including a 24/7 Contract Manager - At least 70% of work must be performed by the contractor’s own staff - Safety and Quality Control Plans required, with compliance to commercial and EU standards - Regular reporting, equipment inventory management, and refrigerant leak reporting - Contractor responsible for base access management and coordination with store management - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation or attachments - Unique/Notable Requirements: - Strict response and completion timelines for unscheduled and emergency maintenance - Emergency repairs over €3,000 require stabilization and government approval - Annual calibration required for IBM register scales - Fixed wire testing required every four years - Inventory and labeling of all equipment - Quantities and part numbers: - Extensive list of equipment with part numbers provided in the attachment; quantities are not specified

Description

The Defense Commissary requires a commercial contractor  to provide comprehensive maintenance services at the Wiesbaden commissary facility and equipment in Germany. This is a non-personal services requirement where the contractor manages their own workforce to keep all building systems, infrastructure, and food handling equipment safe, compliant and continously operational.

The contractor is responsible for three tiers of facility and equipment maintenance:

Preventive Maintenance (PM): Scheduled inspections, functional cleanings, and routine servicing to prevent unexpected failures. Unscheduled Maintenance (UM): Repairs for non-critical unexpected failures. The contractor must submit a cost estimate within 14 days and complete the work within 45 days of approval. Emergency Maintenance (EM): 24/7 immediate response for issues threatening life, safety, or critical operations (e.g., refrigeration loss). Technicians must be on-site within 3 hours. For repairs over €3,000, the contractor must stabilize the issue and await government approval before completing the full repair.

Operation and Personnel Requirements:

Qualified Workforce: The contractor must provide qualified, English-speaking personnel (including a 24/7 Contract Manager) and maintain the internal workforce capacity to complete at least 70% of all requested work without subcontracting. System Tracking: All work orders, estimates, and deliverables must be tracked exclusively through the government's web-based Service Order Management System (SOMS). Base Access & Coordination: The contractor must manage installation access passes for its direct employees and conduct brief, daily check-ins with store management to coordinate work around retail operations.

Compliance and Quality Assurance:

Reporting: The contractor must submit an initial 100% equipment inventory (updated quarterly), monthly maintenance findings, and an annual refrigerant leak report. Safety & Quality Plans: Comprehensive Safety and Quality Control Plans (QCP) must be submitted shortly after contract award to ensure adherence to commercial standards and EU regulations.

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