Hillsborough County Bonfire #RFP-26-00262

Hillsborough County Seeks Customer Billing, Payment, and Engagement Solution for Water Resources

Hillsborough County Board of County Commissioners is seeking a comprehensive Customer Billing, Payment, and Engagement Solution for its Water Resources Department. - Government Buyer: - Hillsborough County Board of County Commissioners (Water Resources Department) - Products and Services Requested: - Electronic payment receipt system to process customer payments via multiple channels - Includes both software and hardware components - Water meters as part of the integrated solution - Software maintenance, support, and data hosting services - Mailing services for customer communications (addressing, collating, packaging, sorting, delivery) - Communications and media-related services for customer engagement - Notable Requirements: - Completion of cybersecurity and AI security questionnaires - Submission of disaster recovery and implementation plans - Compliance with insurance and legal documentation - Solution must address NIGP codes for communications, software, water meters, mailing, and software maintenance - No specific OEMs or vendors are named in the solicitation - Estimated contract value is $26,314,792.80 over five years

Description

The Hillsborough County Board of County Commissioners is seeking competitive sealed proposals from experienced and qualified contractors to provide labor, materials, equipment, and support for an electronic payment receipt system to process customer payments through various channels for the Water Resources Department. The contract resulting from this request for proposal will be effective for a five-year period. The estimated project value is $26,314,792.80. The solicitation is open with a close date of August 11, 2026.

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