CanadaBuys #20158976

Santé Québec Laurentides Seeks Clinical Communications Software Solution

Santé Québec Laurentides, a regional health authority under the Government of Canada, is seeking a comprehensive software solution to replace its current pager-based clinical communications system. - Government Buyer: - Santé Québec Laurentides (Government of Canada) - OEMs and Vendors: - No specific OEMs or vendors are named in the notice - Products/Services Requested: - Software solution for clinical communications management and distribution - Key features required: - Bidirectional text messaging - Automatic phone call notifications - Email copy of messages - Real-time alerts and notifications - Receipt and read confirmations - Traceability and audit logs - Shared visualization of communications - Mobile access via browser and dedicated app (Android/iPhone) - Customizable user preferences - Automated follow-up for unacknowledged messages - Confidentiality and security measures - Critical alert bypass (override silent mode) - Secure hosting within Canada - Compatibility with Windows Server 2019 or higher, VMware vSphere, and Citrix - Support for over 2,000 users and multi-site deployment - 24/7 technical support in French - User training - Unique/Notable Requirements: - Solution must be hosted securely in Canada - Must support large-scale, multi-site healthcare environments - All technical support and training must be available in French - Emphasis on security, traceability, and real-time communication for clinical settings

Description

The Government of Canada, through Santé Québec Laurentides, seeks to identify suppliers capable of providing a software solution for managing and distributing clinical communications to replace the current pager system. The solution must support bidirectional text messaging, automatic phone calls, email copies, real-time alerts, confirmation of receipt, traceability, mobile access, customizable preferences, automated follow-up, security measures, and 24/7 technical support in French. The software should be compatible with Windows Server 2019 or higher, VMware vSphere, Citrix, support large user volumes, multi-site deployment, and secure hosting within Canada. Interested suppliers must submit a written description demonstrating their capacity to meet these requirements before the deadline.

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