Pend Oreille County Public Utility District 1 Procureware #26-508

Pend Oreille PUD Website Modernization Project Solicitation

Pend Oreille County Public Utility District is seeking a qualified vendor to modernize its public-facing website. - Government Buyer: - Public Utility District No. 1 of Pend Oreille County (Pend Oreille PUD) - Scope of Work: - Comprehensive website design, development, and implementation - ADA-compliant, accessible design - Fully responsive layouts for all devices - Integration with existing platforms (e.g., SmartHub) - User-friendly content management system (CMS) with flexible editing (including Word compatibility) - Robust search and filtering capabilities - Fillable and electronically signable forms - Notification/alert banners and embedded video support - Rate transparency tools and clear capital investment information - Enhanced document management, interactive mapping, sticky and icon-based navigation - Analytics, reporting, and centralized regulatory postings - SharePoint integration and event/calendar functionality - Optional features: online survey tools, AI/live chat, multilingual support, data dashboards, customer tools, external data integration, content scheduling, enhanced news layouts, customer education hubs - Vendor Requirements: - Demonstrated experience with public sector or utility websites - Expertise in accessible web design and scalable CMS platforms - Ability to integrate with third-party tools - Proposals must include qualifications, similar project examples, CMS/technology stack, accessibility/performance approach, project plan, timeline, and cost estimates - Women’s, minority, and small business enterprises are encouraged to apply - OEMs and Vendors: - No specific OEMs or technology vendors are named; vendors are expected to propose their own solutions - Notable Requirements: - Emphasis on accessibility, scalability, and integration with utility-specific platforms - Preference for future-focused, customer-centric features

Description

Public Utility District No. 1 of Pend Oreille County is seeking qualified vendors to provide design, development, and implementation services for a comprehensive website modernization project. The project aims to deliver a modern, accessible, and user-focused website that improves customer experience, supports critical services, and enhances overall functionality, reliability, and scalability. The scope includes ADA-compliant design, fast load times, responsive design, integration with existing platforms, user-friendly CMS, and optional advanced features like AI chat and multilingual support. Vendors must demonstrate experience with public sector or utility websites and provide detailed proposals including qualifications, project approach, timeline, and cost estimates.

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