County of Collier #26-8670

After-Hours Telephone Answering Service for Collier County Public Utilities

This opportunity is for an after-hours telephone answering service to support Collier County's Public Utilities Department. - Government Buyer: - Collier County Board of County Commissioners Procurement Services Division - Public Utilities Department - Scope of Services: - After-hours, weekend, and holiday telephone answering service - Support for potable water, irrigation quality water, wastewater, solid waste collection, utility billing, customer service, and engineering project management - Service to handle customer concerns and questions outside regular business hours - Requirements: - Vendors must meet all specified requirements and submit required forms (vendor declaration, conflict of interest certification, immigration certification, insurance documentation) - Compliance with local vendor preference - Reference checks required - Estimated annual spend for similar services is approximately $60,000 (not guaranteed) - No specific OEMs or product part numbers are mentioned; this is a service-based procurement

Description

The Collier County Board of County Commissioners Procurement Services Division has issued an Invitation to Bid to obtain submittals from qualified bidders for an after-hour, weekend, and holiday telephone answering service. This service will assist with customer concerns and questions related to the Public Utilities Department's services, which include potable water, irrigation quality water, wastewater, solid waste collection, utility billing, customer service, and engineering project management. Bidders must meet the specified requirements and comply with the terms and conditions outlined in the solicitation. The project is open for bids until August 13, 2026.

View original listing