SAM #26-154

Sole-Source Award for Surge Inbound Mail Operations to Intellectus, LLC

This opportunity is a sole-source award by FEMA for surge inbound mail operations to support disaster survivors under the Individuals and Households Program (IHP). - FEMA requires immediate surge support for inbound mail processing due to the expiration of the previous IDIQ contract with Intellectus, LLC. - Services include: - Daily mail pickup at the FEMA Recovery Center in Hyattsville, MD - Document preparation, scanning, tracking, and filing - Preparation of documents for National Archives and temporary storage - Translation services and review/splitting of fax documents - Printing, inserting, applying postage, and pre-sorting inbound correspondence - The contract is a firm fixed price purchase order using pre-negotiated surge CLIN rates. - The award bridges the gap until a new IDIQ contract is in place (expected no earlier than December 2026). - Intellectus, LLC is the sole-source vendor due to urgent operational needs and their prior experience. - No specific OEMs or hardware products are named; the focus is on mail processing services. - The period of performance is approximately 150 days (5 months) from award.

Description

The requirement provides surge inbound mail operations including daily mail pickup at the Hyattsville, MD FEMA Recovery Center (RSC), document preparation, scanning, tracking, filing, preparation of documents for National Archives and Records Administration temporary storage of archive prepped documents, translation services, and review and splitting of fax documents printing, inserting, applying postage, and pre-sorting inbound correspondence addressed to disaster survivors.  The Inbound Mail Services contract specifically provides a direct avenue for disaster survivors to submit correspondence to include applications and supporting documentation (identification, photos, insurance information, etc.) in order to request for recovery assistance and resources.  The contractor shall provide all management, personnel, services, supplies, equipment (except for Government Furnished Equipment), and facilities necessary to operate an inbound mail processing operation in accordance with the requirements of the Statement of Work (SOW).

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