Gwinnett County Bids #RP023-26

Gwinnett County Solicits Multi-Year Merchant Processing Services Contract

Gwinnett County Board of Commissioners, Department of Financial Services, is seeking proposals for a multi-year contract to provide merchant processing services supporting payment card acceptance across county departments. - Government Buyer: - Gwinnett County Board of Commissioners - Department of Financial Services, Treasury Division - Products/Services Requested: - Merchant processing services for credit cards, debit cards, and electronic checks - Support for 53 Merchant IDs and 175 payment terminals - Integration with existing county payment systems - Equipment provisioning, transaction processing, settlement, chargeback management, reporting, training, and dedicated support - Notable Requirements: - PCI compliance is mandatory - Next-day funding for transactions - Chargeback management and dedicated customer support - Compatibility with current county systems without additional costs - Service provider must be authorized to do business in Georgia and meet specific insurance and financial stability requirements (A.M. Best rating of A-7 or higher) - Pricing proposals must include all transactional and incidental fees - No specific OEMs or vendors are named in the solicitation - The contract will automatically renew annually for up to five years unless terminated

Description

The Gwinnett County Board of Commissioners is soliciting competitive sealed proposals from qualified service providers for the provision of merchant processing services on a multi-year contract for the Department of Financial Services. The contract aims to provide exceptional customer service, maximize the use of existing technology, and maintain and expand payment card acceptance operations. Proposals must be submitted by July 30, 2026, with a virtual bid opening scheduled on the same day. Service providers must meet insurance requirements and comply with the County's non-discrimination policies.

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