Opportunity
Los Angeles County Lacounty #RFB-IS-27200018
Annual Renewal of Calabrio Call Recording System Software Maintenance and Support (470 Licenses)
Posted
July 13, 2026
Respond By
July 27, 2026
Identifier
RFB-IS-27200018
NAICS
541512
Los Angeles County Internal Services Department is seeking bids for the annual renewal of software maintenance and support for the Calabrio Call Recording System, specifically for the AQM Standard for Quality Management. - Government Buyer: - Los Angeles County Internal Services Department (ISD), ISD Procurement Office, for the Department of Health Services - OEMs and Vendors: - Calabrio (primary OEM) - Verint Systems, Inc. (referenced as brand-specific in the solicitation) - Products/Services Requested: - Calabrio Call Recording System Software Maintenance and Support for AQM Standard for Quality Management - Part Number: SP-CQMAQM-STND - Quantity: 470 licenses - Annual renewal, electronic delivery - Notable Requirements: - Brand-specific procurement (Calabrio/Verint Systems, Inc.) - Vendors must be authorized resellers - Professional liability and technology errors and omissions insurance required - Compliance with County registration and documentation requirements - The opportunity is open to all qualified vendors able to provide the specified Calabrio software maintenance and support renewal.
Description
This solicitation is for the renewal of maintenance and support services for Calabrio software. The procurement is managed by the Internal Services Department of Los Angeles County. Vendors are required to submit their bids online by July 27, 2026, at 12:00 PM, and must include all required documentation and forms as specified in the solicitation attachments.