CanadaBuys #W6369-27-DN02

DND Solicitation for ServiceNow HRSD SaaS Solution and Professional Services

The Department of National Defence (DND), Government of Canada, is seeking a ServiceNow-based Software as a Service (SaaS) solution for Human Resources Service Delivery (HRSD) and related professional services. - Government Buyer: - Department of National Defence (DND), Canada - Contact: Joshua Bereza - OEM Highlight: - ServiceNow is the only Original Equipment Manufacturer (OEM) specified - Products/Services Requested: - ServiceNow HRSD SaaS solution, including accelerators, models, and patterns - Professional services to support the definition, acceleration, and validation of an integrated end-to-end HR service platform for both civilian and Canadian Armed Forces personnel - Estimated effort: 240 days (1,800 hours) across three resource categories - Unique/Notable Requirements: - All work to be performed in Ottawa, Ontario - Security requirements: Reliability and Secret clearance for three resource categories - No specific part numbers or product quantities provided for software; professional services estimated at 240 days - Subject to multiple Canadian and international trade agreements - Not set aside for Indigenous businesses - Period of Performance: - Base period: From contract award to March 31, 2027 (approx. 7 months) - Two option periods: April 1, 2027 to March 31, 2028, and April 1, 2028 to March 31, 2029

Description

The Department of National Defence (DND) requires a Software as a Service solution using ServiceNow Human Resources Service Delivery (HRSD) accelerators and patterns, along with professional services. The purpose is to support the definition, acceleration, and validation of an end-to-end Integrated Services Platform, leveraging ServiceNow as the enterprise experience layer for civilian and Canadian Armed Forces HR service delivery. All work will be performed in Ottawa, Ontario. The contract duration is estimated at 7 months, starting from September 1, 2026.

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