SAM #040ADV-26-R-0036

Multi-Year Warehouse and Distribution Support Services for GPO Pueblo Distribution Center

The U.S. Government Publishing Office (GPO), through its Pueblo Distribution Center, is seeking a contractor to provide comprehensive warehouse and distribution support services to meet increased operational demands. - Government Buyer: - U.S. Government Publishing Office (GPO), Pueblo Distribution Center, Agency Acquisitions - Services Requested: - Warehouse and distribution operations, including handling, inventory, and fulfillment for federal agency publications and products - Print design and small promotional printing support - Website design and maintenance for the distribution center and its customers - Customer contact center support, including account management and customer service via phone, email, and mail - Financial reporting and inventory management - Labor Categories and Quantities (per year): - 1 Full-Time Equivalent (FTE) Customer Service Representative II (Bilingual) - 1 FTE Material Handling Laborer - 1 FTE Forklift Operator/Warehouse Specialist (overtime) - 7 FTE Forklift Operator/Warehouse Specialists - 1 FTE Supply Technician - 1 FTE Labor Overtime - Notable Requirements: - Contractor staff will supplement the federal workforce to address increased customer orders and operational needs - Services span multiple years with a base year and four option years - Bilingual customer service capability is required - No specific OEMs, vendors, or product part numbers are mentioned; the opportunity is focused on labor and service provision rather than product procurement.

Description

The Pueblo Distribution Center (PDC) of the U.S. Government Publishing Office (GPO) continues to experience significant growth. In FY 2025, annual gross revenue exceeded $10.1 million. In addition, PDC added six (6) new customers in FY 2026 making the total customer count approximately 113). This expansion has increased customer orders by 40%, print/special orders by 60%, and website support by 30%. Additional contractor employees are required to manage the increased workload while maintaining GPO’s high standards of customer service and operational excellence.

The PDC provides warehouse and distribution services, print design and small promotional printing support, website design and maintenance, customer contact center support, customer account management, and fulfillment services to multiple federal agencies. Services include handling inquiries via phone, email, and mail; processing inventory and financial reports; and warehousing/distributing agency publications and products. Contract employees will supplement the federal workforce to support these operations, primarily in warehousing/distribution and customer-support functions.

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