Missouri BUYS #STATE 0000000420SL,2

Missouri RFP for Centralized Collections and Disbursements Services for Child Support

The State of Missouri is seeking a contractor to provide comprehensive Centralized Collections/Disbursements Services for the Department of Social Services. - Government Buyer: - State of Missouri, Office of Administration, Division of Purchasing, on behalf of the Department of Social Services - Services Requested: - Centralized collections and disbursement services for child support payments - Daily processing of collections and disbursements - Electronic payment card (EPC) issuance and management - Customer service, billing, and exception processing - Imaging and retention of documents - Secure data handling and compliance with federal and state regulations - Detailed reporting and workflow management - Maintenance of multiple PO boxes in Jefferson City, MO - Vendor Requirements: - At least five years' experience operating a state disbursement unit (SDU) in at least one state - Ability to provide services from a Missouri location, preferably Jefferson City - Adherence to strict security and reporting standards - No specific OEMs or product part numbers are named; this is a service-based procurement - Notable Requirements: - Implementation must occur within six months of notice to proceed - Contract includes options for two additional one-year renewals - Compliance with all federal and state laws regarding child support collections and disbursements

Description

This is a Request for Proposal (RFP) issued on behalf of the Department of Social Services for Centralized Collections/Disbursements Services. The contract period is from the date of award through five years after completion of implementation and acceptance by the State Agency. Proposals must be submitted electronically through MissouriBUYS by July 15, 2026, at 2:00 PM Central Time. The buyer contact is Molly Hurt from the Office of Administration, Division of Purchasing.

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