British Columbia BCBid #NRFP 8739A

ICBC Solicitation for Customer and Employee Experience Survey Platform

The Insurance Corporation of British Columbia (ICBC) is seeking an integrated platform for customer and employee experience surveys. - Government Buyer: - Insurance Corporation of British Columbia (ICBC) - Products/Services Requested: - Enterprise-level software platform for customer experience (CX) and employee experience (EX) surveys - Capabilities must include: - Employee engagement, diversity and inclusion, lifecycle, and ad hoc surveys - Configurable dashboards and advanced analytics - Protection of respondent confidentiality - Implementation, onboarding, training, troubleshooting, and enablement of new features - Notable Requirements: - Secure, enterprise-grade solution - Ongoing technical support and training - No specific OEMs or vendors named - Main commodities referenced: human resources software and customer relationship management (CRM) software

Description

This solicitation seeks a qualified vendor to provide an integrated, end-to-end customer experience measurement solution to support ICBC's survey and reporting needs. It also aims to select an employee feedback solution that offers a secure, enterprise Employee Experience survey platform with capabilities such as employee engagement surveys, diversity and inclusion measurement, lifecycle surveys, and ad hoc research surveys. The solution must provide configurable dashboards and analytics for insights and decision-making while ensuring respondent confidentiality. Additionally, the vendor must provide implementation and ongoing technical support to ensure sustained adoption and value.

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