Murrieta Planet bids #143776

Maintenance and Support Services for Milestone Video Security Camera System – City of Murrieta

The City of Murrieta is seeking qualified firms to provide comprehensive maintenance and support services for its Milestone Video Security Camera System. - Government Buyer: - City of Murrieta, Information Technology Department - OEM Highlight: - Milestone Systems is the primary Original Equipment Manufacturer (OEM) for the video management system in use - Scope of Services: - Maintenance and support for approximately 130 Milestone security cameras across 5 city facilities - Services include: - Preventive maintenance - Technical and software support - System monitoring - Bi-annual inspections and camera lens cleaning - Upgrades and 24/7 technical support - Real-time monitoring and monthly status reports - Loaner equipment to minimize downtime - On-call/as-needed services (installation, configuration, system expansions, emergency repairs, custom programming, training, cybersecurity assessments, equipment replacement) - All services must comply with manufacturer recommendations and industry best practices - Contract Structure: - Initial term of three years, with two optional one-year renewals at the City's discretion - Pricing to include a fixed annual not-to-exceed fee and hourly rates for on-call services - Notable Requirements: - Vendors must demonstrate experience with Milestone systems - Compliance with specified Service Level Agreements (SLAs) and insurance coverage is required

Description

The City of Murrieta is seeking proposals from qualified firms to provide comprehensive maintenance, support, and related services for its Milestone Video Security Camera System. The scope includes preventive maintenance, technical support, software support, system monitoring, annual inspections, upgrades, and all services detailed in the Scope of Work. The contract term is three years with an option for two additional one-year renewals at the City's discretion. Proposals must be submitted electronically by July 31, 2026.

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