New York State Contract Reporter #E500964

RFI: Cloud-Based Financial Aid Student Center Solution for University at Albany (SUNY)

The University at Albany (SUNY) is seeking information from vendors about cloud-based solutions for a centralized Financial Aid Student Center platform. - Government Buyer: - State University of New York (SUNY), University at Albany, Office of Financial Aid - Products/Services Requested: - Cloud-based constituent communications solution for the Financial Aid Office - Platform must support omnichannel engagement (phone, email, web forms, walk-ins, appointments) - Required features include: - Telephony integration (notably with Cisco systems) - Ticket/case management - Knowledgebase functionality - Walk-in lobby management - Appointment scheduling - Centralized email management - Robust reporting and analytics - Integration with university authentication systems (Microsoft Entra ID, Shibboleth) - Compliance with data governance and AI transparency requirements - Solution must be a unified platform (not a collection of loosely integrated or siloed applications) - OEMs and Vendors: - No specific OEMs or vendors are named; this is an open RFI - Unique/Notable Requirements: - Platform must natively support all required features within a single interface - Must integrate with existing university systems and support operational sustainability - Emphasis on compliance, data governance, and transparency in AI features - RFI is for information gathering only and does not commit to procurement

Description

The University at Albany (SUNY) is issuing a Request for Information (RFI) to gather information from qualified vendors about cloud-based constituent communications solutions. The goal is to identify a single, modern solution that enables the Financial Aid Office to manage all student interactions within a centralized platform across all communication channels. The RFI aims to assess the capabilities, functionality, and maturity of available solutions to inform internal planning, budgeting, and potential future procurement activities. The solution should support effective omnichannel engagement, improve operational efficiency, and meet compliance and regulatory requirements. This RFI is for informational purposes only and does not constitute a solicitation or promise to issue a future RFP.

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