CanadaBuys #BCNRFP_8739A

ICBC Solicitation for Customer and Employee Experience Survey Platform

The Insurance Corporation of British Columbia (ICBC), a provincial Crown corporation under the Government of Canada, is seeking a comprehensive platform for customer and employee experience measurement. - Government Buyer: - Insurance Corporation of British Columbia (ICBC), Government of Canada - Products/Services Requested: - Integrated, end-to-end customer experience measurement solution - Employee feedback platform supporting: - Employee engagement surveys - Diversity, equity, inclusion, and belonging measurement - Lifecycle surveys - Ad hoc research surveys - Platform features must include: - Configurable dashboards and advanced analytics - Protection of respondent confidentiality - Secure, enterprise-level capabilities - Implementation support and ongoing technical support (onboarding, training, troubleshooting, enablement of new features) - OEMs and Vendors: - No specific OEMs or vendors are named in the notice - Unique/Notable Requirements: - Solution must support a wide range of survey types and advanced analytics - Emphasis on confidentiality and secure data handling - Ongoing support to ensure sustained adoption and value - No specific products, part numbers, or purchase quantities are listed

Description

This solicitation seeks a qualified vendor to provide an integrated, end-to-end customer experience measurement solution to support ICBC's survey and reporting needs. Additionally, it aims to select an employee feedback solution that offers a secure, enterprise Employee Experience survey platform with capabilities such as employee engagement surveys, diversity and inclusion measurement, lifecycle surveys, and ad hoc research surveys. The solution must provide configurable dashboards and analytics for insights and decision-making while ensuring respondent confidentiality. Implementation and ongoing technical support are also required to ensure sustained adoption and value.

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