Riverside County Publicpurchase #ACARC-0031

Riverside County Solicits Fraud, Waste, and Abuse Hotline Services

The County of Riverside Purchasing Department, on behalf of the Auditor Controller, is seeking proposals for a comprehensive Fraud, Waste, and Abuse (FWA) Hotline Services solution. - Government Buyer: - County of Riverside Purchasing Department (for Auditor Controller) - Products/Services Requested: - Implementation and management of a FWA reporting solution - Toll-free telephone hotline for anonymous reporting - Hosted internet-based reporting platform - Integrated case management system for secure tracking, monitoring, and resolution - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Unique/Notable Requirements: - Solution must support multiple reporting channels (phone and web) - Secure, integrated case management is required - Designed to facilitate effective reporting and management of FWA incidents - Service provider must have experience with similar government hotline solutions

Description

The County of Riverside Purchasing Department on behalf of the Auditor Controller is seeking proposals from qualified and experienced service providers to implement and manage a comprehensive Fraud, Waste, and Abuse (FWA) reporting solution. The solution must include a toll-free telephone hotline, a hosted internet-based reporting platform, and an integrated case management system that supports secure tracking, monitoring, and resolution of all submitted reports. This solicitation aims to procure services that ensure effective reporting and management of FWA incidents for the County of Riverside's Auditor Controller.

View original listing