CanadaBuys #BC231789

Managed IT Support Services for City of Kelowna and Kelowna International Airport

This opportunity involves the City of Kelowna seeking managed IT support services for both its municipal IT environment and Kelowna International Airport (YLW). - Government Buyer: - City of Kelowna - Scope of Services: - Managed IT support for municipal and airport IT systems - Continuous operation, monitoring, and maintenance - Troubleshooting and incident response - Change execution and vulnerability management - Documentation and reporting - Technology Environments Covered: - Network, wireless, and firewall systems - Identity and access control - Security monitoring - Server and backup infrastructure - Communications systems - Airport operational technology - No specific OEMs or vendors are named in the notice - Respondents are advised to review the full tender documents for detailed requirements

Description

This RFP is for the provision of managed IT support services for the City of Kelowna's municipal IT environment and Kelowna International Airport (YLW). Services include continuous operation, monitoring, maintenance, troubleshooting, incident response, change execution, vulnerability management, documentation, and reporting for in-scope systems and infrastructure. Support covers network, wireless, firewall, identity, access control, security monitoring, server, backup, communications, airport operational systems, and related technology environments as detailed in Appendix C. The procurement involves comprehensive IT support service for municipal and airport systems.

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