New Brunswick Opportunities Network #P26-49

City of Fredericton RFP for Geotab Telematics Support, Hardware, and Managed Services

The City of Fredericton is seeking proposals for a multi-year contract to support, maintain, and enhance its municipal fleet telematics system, with a strong focus on Geotab hardware and services. - Government Buyer: - City of Fredericton, New Brunswick (Office of the City Clerk) - OEM Highlight: - Geotab is the primary Original Equipment Manufacturer (OEM) for all telematics hardware and system components - Vendors/Providers: - Proposals are open to qualified vendors with expertise in municipal fleet telematics and Geotab solutions - Products Requested: - Geotab G09 telematics devices (10 units, part number GO9-1TETEL2) - Geotab G09 rugged devices (6 units, part number GR9-LTETEL) - Geotab NFC Reader Stickers (10 bags of 20, part number GEO-NFCSTKBLU20) - Geotab NFC Readers (15 units, part number IOX-NFCREADER) - Geotab Winter Operations Modules (8 units, part number IOX-WORKS) - Multiple Geotab connector harnesses (various part numbers: HRN-CWO3K3, HRN-DB9NM, HRN-G509K2, HRN-G6516K2, HRN-RW03K4; quantities from 4 to 15 each) - Services Requested: - Comprehensive managed support and service delivery program (annual) - Account management, helpdesk, technical support, field service, systems integration, data migration, reporting/analytics, project management, senior technical/engineering support, and training (each with 100 hours) - Consultation for service agreement renewal, supply, installation, integration, and maintenance of Geotab-related goods and services - Unique/Notable Requirements: - Vendors must demonstrate experience with municipal fleet operations and Geotab systems - Adherence to information security standards and data residency in Canada is mandatory - Compliance with a supplier code of conduct and detailed service level agreements - Support for approximately 350 municipal fleet assets, including specialized vehicles and winter operations - Use of analytics tools such as Microsoft Power BI for reporting - Contract Structure: - Initial five-year term with up to five one-year renewal options - Annual managed support program and as-needed hardware/services supply

Description

The City of Fredericton is seeking proposals from qualified proponents to provide ongoing support, maintenance, and enhancement services for its existing Geotab fleet telematics system. The RFP focuses on securing a service-based engagement that delivers reliable, responsive, and performance-driven support for a complex municipal fleet environment. The Local Government is not seeking to replace its current telematics platform but aims to improve service delivery, system performance, and overall operational effectiveness. Proponents must demonstrate a strong understanding of municipal fleet operations and provide a structured approach to service delivery, including account management, helpdesk support, technical services, and performance management.

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