Federal Register #29000571

VA National Cemetery Administration Customer Satisfaction Survey Information Collection

The National Cemetery Administration (NCA) of the Department of Veterans Affairs is seeking approval for the collection of customer satisfaction data. - Government Buyer: - Department of Veterans Affairs (VA) - National Cemetery Administration (NCA) - Purpose: - Collect customer satisfaction survey data from individuals, households, and funeral directors involved in interring and memorializing Veterans or eligible dependents - Surveys include mail surveys, focus groups, and comment cards - Products/Services Requested: - Administration and management of customer satisfaction surveys - No physical products or OEMs are being procured - Unique/Notable Requirements: - Participation in surveys is voluntary - Data collected is used solely for service improvement and performance management, not for eligibility determination - Estimated annual respondent numbers and burden hours are provided - No OEMs or commercial vendors are specified, as this is an information collection activity, not a procurement of goods or services

Description

The National Cemetery Administration, Department of Veterans Affairs, will submit a collection of information to the Office of Management and Budget (OMB) for review and comment. This collection involves customer satisfaction surveys aimed at improving customer service through effective performance management. The surveys solicit voluntary opinions from individuals and households interring and memorializing Veterans or eligible dependents, as well as funeral directors. The data collected will be used to validate customer service standards and improve services.

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