Alaska Online Public Notices #RFP AAC-26-010

Alaska Aerospace Corporation Solicits FedRAMP-Compliant ITSM Software and Services

The Alaska Aerospace Corporation is seeking proposals for a secure, cloud-based IT Service Management (ITSM) software solution to support its IT operations and compliance needs. - Government Buyer: - Alaska Aerospace Corporation (AAC), Information Technology Department - Products/Services Requested: - Cloud-based ITSM software platform with help desk, remote monitoring and management (RMM), asset inventory, configuration management, reporting, and compliance management - Implementation, configuration, licensing, training, technical support, and ongoing maintenance - Compliance & Security Requirements: - Solution must be FedRAMP authorized and support compliance with NIST SP 800-171 and CMMC Level 2 - Robust security controls and cloud deployment are mandatory - Contract Details: - Base period of three years with two one-year option periods - Preference for Alaska-based offerors - No specific OEMs or vendors are named in the solicitation - Notable Requirements: - Agent deployment, help desk configuration, asset inventory, training, and compliance reporting are required deliverables - Proposals evaluated on technical approach, qualifications, support model, and cost

Description

The Alaska Aerospace Corporation is soliciting proposals for FedRAMP compliant help desk software. The procurement includes requirements for help desk and service desk management, remote monitoring and management, asset inventory and configuration management, reporting and compliance management, and security controls. The contract will cover implementation services, support, and maintenance. Proposals must be submitted by July 24, 2026, and questions can be directed to the contacts provided in the solicitation.

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