British Columbia BCBid #231789

Managed IT Support Services for City of Kelowna and Kelowna International Airport

This opportunity involves the City of Kelowna seeking managed IT support services for both its municipal IT environment and Kelowna International Airport. - Government Buyer: - City of Kelowna, British Columbia, Canada - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Managed IT support services covering: - Network, wireless, and firewall support - Identity and access control management - Security monitoring and incident response - Server and backup administration - Communications infrastructure support - Airport operational systems and related technology environments - Services must comply with detailed performance, security, governance, and operational requirements (see Appendix C) - Unique/Notable Requirements: - Comprehensive support for both municipal and airport IT systems - Emphasis on security, governance, and operational standards - No specific products, part numbers, or quantities provided - Delivery location is Kelowna, BC - Official contact: Cheryl Grebinski (purchasing@kelowna.ca)

Description

This solicitation is for managed IT support services for the City of Kelowna's municipal IT environment and Kelowna International Airport. The services include support for network, wireless, firewall, identity, access control, security monitoring, server, backup, communications, airport operational systems, and related technology environments. The services must comply with performance, security, governance, and operational requirements as specified in Appendix C. The delivery location is within regions in Kelowna, British Columbia. The response deadline is August 5, 2026, at 2:00 PM local time.

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